In addition to all small and main releases, clients who select a Premium Support package will receive priority reaction to issues and have better access to the people who can help.As component of your package you will have a dedicated support telephone number mainly because properly as an email deal with to achieve us on.If youve work into a issue, such as updating to a new edition or are usually encountering difficulties using the product, you will end up being appeared after by a associate of our technical team.
We will respond to your demand within 2 hours between 0900-0100 (GMTBST), Monday to Friday. We also offer a first-line support services, 24 hrs a time, 5 times a 7 days (Monday-Friday), excluding Christmas Day time, New Years Time, and identical holidays. Our first-line team will aim to reply to your questions about serial secrets, licensing, or installers within 2 hours. If the first-line team is unable to assist, the technical team will pick up your query and respond within 2 hrs of receipt during company hours stated above. Although we will create every work to meet our published SLAs, unexpected circumstances, like as system problems, may occasionally prevent it. In the occasion of this happening, rest guaranteed that properly be performing what we can to obtain back upward and running to help you as shortly as we can. Product Advisory Authorities In addition to priority response defined over, you will possess the option to take part in our Product Advisory Authorities. ![]() These possibilities will be run practically, double per season, and youll be sent an invites via email. We cant ensure well do everything everyone requires but we will listen and supply suggestions into factor for long term variations of the item. Red Gate Ers License Agreement AccessibilityItems SQL Machine.NET Oracle MySQL Assistance Forums Contact product assistance Discover my serial figures Download older versions Solutions Overview Maturation Assessment Our Firm Careers Contact us Redgate Blog Our ideals Community Learning Product Understanding University Events Friends Basic Talk Books Forums Partners SQL Server Central Companion items Resellers Contacting partners Personal privacy compliance Personal privacy and cookies License agreement Accessibility Statement security problem Modern slavery CCPA - Perform not sell my information Copyright 1999 - 2020 Red Gate Software program Ltd.
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